Just as he walked out of the hospital, customer service called Yang Chen.
The passenger was willing to privately chat with Yang Chen to discuss how to resolve the issue, so customer service gave Yang Chen the passenger's number.
Yang Chen quickly called the passenger.
Yang Chen: "Hello, I'm a Bibi driver, my name is Yang Chen. I heard..."
Female passenger: "Ah? Yang Chen? You are Yang Chen?"
Yang Chen: "Yes! I'm Yang Chen, I'm really sorry, the situation with that pregnant woman was urgent, I didn't expect it would delay your business."
